At www.crandalof.com ("we", "our", "us"), we are committed to protecting your privacy while helping you upgrade your workspace with our ergonomic home office desks and supportive mesh chairs designed for comfort and efficiency. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit our website, explore our product collections, make purchases, or interact with our customer service.
Your use of www.crandalof.com signifies your acceptance of the data practices described in this comprehensive policy. We encourage you to read it carefully to understand our approach to your privacy. If you do not agree with any part of this policy, please refrain from using our website and services.
To provide you with a tailored experience focused on finding the perfect ergonomic solution for your workspace, we collect several types of information. This collection is fundamental to processing your orders for our specialized furniture, offering personalized product recommendations based on your workspace needs, and ensuring the security of your transactions. The data we gather includes, but is not limited to, information you provide directly during account creation, checkout, or when contacting our support team, as well as data collected automatically as you navigate our site to optimize your browsing experience.
Personal and Contact Details: This includes your full name, email address, phone number, and both shipping and billing addresses. This information is crucial for processing your order, arranging for the shipment of your desk or chair, and for any necessary delivery coordination, especially for larger items that may require special handling instructions.
Financial and Transactional Data: When you make a purchase, we collect payment information such as credit/debit card details or digital wallet identifiers. This data is processed through secure, PCI-DSS compliant payment gateways; we do not store full payment card numbers on our servers. We also maintain detailed records of your purchase history, including items viewed, products purchased, warranty registrations, and customer service interactions related to assembly or product use.
Technical and Usage Information: We automatically collect data about your device and how you interact with our website. This includes your IP address, browser type and version, time zone setting, operating system, referral source, length of visit, page views, and navigation paths. We also use cookies and similar tracking technologies to gather information about your preferences and to remember items in your shopping cart as you configure your ideal workspace setup.
Communication Records: We keep records of any correspondence when you contact our customer service team via email, contact forms, or other channels. This may include inquiries about product specifications, assembly guidance for our ergonomic furniture, requests for quotes for bulk orders, or feedback on your purchased items.
We process your personal data for specific, legitimate purposes connected to delivering a superior service for your home office needs. The primary goal is to ensure a smooth journey from exploring our ergonomic designs to enjoying a product that enhances your daily productivity and comfort. All processing activities are conducted with a clear rationale and in compliance with applicable data protection laws.
Order Fulfillment and Customer Service: Your data is essential to process your payment, prepare your order for shipment, and deliver your selected desk or chair to you. Given the specialized nature of our furniture, order processing typically takes 3-5 business days. During peak seasons, this may extend to 5-7 business days. We also use your information to manage our generous return policy, which allows you to return eligible items within 21 days of delivery for a refund or exchange, giving you ample time to ensure the product fits your workspace perfectly. Furthermore, we use your contact details to provide customer support, respond to assembly questions, and handle any post-purchase inquiries.
Personalization and Marketing: We analyze your browsing behavior and purchase history to personalize your experience on our website. This may involve showing you recommendations for complementary products, such as a mesh chair that pairs well with a specific desk model you viewed, or informing you about new ergonomic accessories designed to enhance your setup. With your consent, we may send you marketing communications about new product launches, ergonomic tips, or special offers relevant to creating an efficient workspace.
Website Improvement and Security: We use aggregated technical and usage data to analyze trends, administer the site, track user movements, and gather broad demographic information. This helps us understand how customers interact with our product pages and configurators, allowing us to improve site functionality, load times, and the overall user experience. Your data also plays a vital role in our security measures, helping us detect and prevent fraudulent transactions, unauthorized access attempts, and other malicious activities to protect both your information and our business.
Legal and Compliance Obligations: We may process your data to comply with various legal obligations, such as tax calculations, customs documentation for international shipments, consumer law requirements related to warranties for our furniture, and responding to lawful requests from public authorities.
We value your trust and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data with trusted service providers who assist us in operating our website, conducting our business, and serving you, under strict contractual obligations that mandate confidentiality and data protection. These partners are prohibited from using your personal information for any purpose other than providing the contracted services to us.
Logistics and Fulfillment Partners: To deliver your ergonomic furniture, we share necessary delivery information (name, address, phone number) with our shipping carriers and warehouse partners. For international orders, this may also include sharing data with customs brokers to facilitate clearance.
Payment Service Providers: All payment transactions are handled by external, PCI-compliant processors. We share transaction data necessary to authorize and complete your payment, but these providers have their own privacy policies governing the limited information they receive.
Analytics and Marketing Service Providers: We may employ third-party analytics companies to help us understand how our website is used. These providers use cookies and similar technologies to collect aggregated, non-personally identifiable data about site traffic and interaction. We may also use marketing platforms to manage our email communications, subject to your marketing preferences.
Legal Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose information to enforce our site policies, or protect ours or others' rights, property, or safety.
Our website uses cookies and similar technologies to distinguish you from other users, enhance your browsing experience, and provide insights into how our site is used. A cookie is a small file of letters and numbers that we store on your browser or device. You can control the use of cookies at the individual browser level, but choosing to disable cookies may limit your use of certain features or functions on our website.
Essential Cookies: These are strictly necessary for the website to function. They enable core functionalities such as security, network management, and allowing you to add items to your shopping cart and proceed through checkout. You cannot opt-out of these cookies.
Preference and Functionality Cookies: These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or configuring a product.
Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
Marketing and Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
We implement a variety of robust technical and organizational security measures designed to maintain the safety of your personal information. Our security protocols are aligned with industry standards and are regularly reviewed and updated to address evolving threats. We take the protection of data related to your workspace investments seriously.
We use Secure Sockets Layer (SSL) technology to encrypt sensitive information (like credit card data) during transmission. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit as safe as possible. All transactions are processed through a gateway provider and are not stored or processed on our servers. Access to your personal data is restricted to employees, contractors, and agents who have a legitimate business need to know that information. They are subject to strict contractual confidentiality obligations.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your personal information, such as choosing a strong password for your account and not sharing your login credentials with others.
Depending on your location, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws, such as the GDPR or CCPA.
You have the right to request access to the personal information we hold about you, to request correction of any inaccurate or incomplete data, and to request deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes collected). You may also have the right to restrict or object to our processing of your data, and the right to data portability, which allows you to receive your data in a structured, commonly used format. You can manage your marketing communication preferences at any time by using the unsubscribe link in our emails or by contacting us. To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Our website may include links to third-party websites, such as blogs with ergonomic tips, assembly video tutorials on platforms like YouTube, or social media pages. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Material changes will be communicated to you through a notice on our website or via email, where appropriate.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:
Email: [email protected]
Website: www.crandalof.com
Business Address:
Phone:
We will endeavor to respond to your inquiry in a timely manner.
