Our collection of ergonomic furniture is designed with precision and quality in mind. To ensure each piece meets our high standards for durability and performance, we manage inventory carefully. In the uncommon event that an item you ordered is no longer available, we will contact you within 3 business days to discuss your options. These may include a priority notification for the next restock of a similar model, a full and immediate refund to your original payment method, or the issuance of store credit with an additional courtesy bonus for your understanding. Our focus is on delivering lasting value to your workspace, not just a transaction.
All prices on www.crandalof.com are listed in US Dollars (USD) and are final at the point of checkout. Our pricing reflects the investment in premium materials, advanced ergonomic engineering, and sustainable manufacturing processes that define our products. We strive for complete transparency. In the highly unlikely event of a significant pricing error on our website, we reserve the right to cancel the affected order. Should this occur, we will notify you within 3 business days and, as a gesture of goodwill for any inconvenience, offer a special discount code for a future purchase, aligning with our mission to build trust and long-term relationships with our customers.
Every order is important to us. After you place your order, it enters a meticulous preparation phase. Each desk component and chair is given a final quality check to ensure it meets our rigorous standards before being securely packaged for its journey to you. This order processing typically takes 3 to 5 business days from the date your order is confirmed. During peak seasons or promotional events, please allow 5 to 7 business days for processing. You will receive a shipping confirmation email with tracking details once your order leaves our fulfillment center. For any custom-configured items, extended processing times will be clearly communicated at checkout to manage your expectations appropriately.
We partner with reliable shipping carriers to ensure your ergonomic furniture arrives safely and securely. Due to the size and careful handling required for our products, shipping times are longer than typical parcel delivery. For domestic shipments within the United States, please allow 10 to 18 business days for delivery after your order has been processed and shipped. International deliveries may take 21 to 30 business days, depending on the destination and customs processing. All necessary customs documentation for international orders will be prepared and included to facilitate a smoother clearance process. We appreciate your patience as we ensure your investment in a better workspace is delivered with the care it deserves.
We want you to be completely satisfied with your new workspace setup. You may initiate a return or exchange within 30 days of the delivery date. To be eligible, the item must be in its original, unused, and resalable condition, with all original packaging, parts, and manuals included. Assembly hardware must be unopened. Once we receive your returned item at our warehouse, please allow up to 14 business days for our team to inspect the product and process your return or exchange. Upon approval, refunds will be issued to the original payment method, or your exchange will be processed. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. This extended window gives you ample time to assemble and evaluate the product in your space.
The designs, engineering, visual content, and branding of Crandalof are protected intellectual property. This includes, but is not limited to, product designs, technical drawings, website imagery, logos, and descriptive copy. Unauthorized use, reproduction, modification, or distribution of any Crandalof intellectual property for commercial or personal gain is strictly prohibited. We vigilantly protect our innovative designs to maintain the integrity and distinct identity of our brand in the ergonomic furniture market.
Our dedicated customer support team is here to assist you with any questions regarding our products, your order, or our policies. For the fastest service, please contact us via email at [email protected]. We aim to respond to all inquiries within 2 business days. During periods of high volume, response times may extend to 4 business days. For inquiries related to an existing order, please include your order number in the subject line or body of your email. We are committed to providing clear, helpful, and efficient support that complements the thoughtful design of our products.
