At Crandalof, we are dedicated to enhancing your workspace with ergonomic furniture designed for comfort and productivity. Our shipping procedures are crafted with the same commitment to quality and care that goes into our supportive mesh chairs and height-adjustable desks. We ensure your investment is delivered with meticulous attention, balancing secure packaging with clear, reliable timelines to get your perfect workspace setup to you.
Every order is handled with precision to ensure your ergonomic furniture arrives in flawless condition. After your payment is confirmed, our team conducts a final quality check and prepares your item(s) for its journey. Orders are typically processed and ready for dispatch within 3–5 business days. Please note that during peak seasons, promotional events, or new product launches, this processing period may extend to 5-7 business days as we maintain our rigorous standards of inspection and packaging. You will receive an order confirmation email immediately after purchase, and we will notify you via email if any unforeseen delays arise during this initial phase.
Once your order leaves our fulfillment center, transit begins. We partner with reliable carriers experienced in handling larger, carefully packaged items like office furniture. For domestic shipments within the United States, please allow approximately 10–18 business days for standard delivery. For international destinations we currently service, including Canada, the United Kingdom, Australia, and select European Union countries, delivery typically takes 18–28 business days. These extended timeframes account for the careful logistics required for bulky items, potential carrier handling, and necessary customs clearance procedures for international orders to ensure your product arrives safely. The final list of available shipping destinations is displayed during the checkout process based on our current logistics partnerships.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Shipping Fee: US$0 (no hidden costs).
Shipping Method: All orders are shipped via our standard shipping service.
Processing Time: Orders are processed within 3–5 business days (5-7 business days during peak seasons).
Delivery Time: Standard delivery takes approximately 10–18 business days domestically and 18–28 business days internationally, depending on the destination.
Coverage: Free shipping applies to all regions we currently ship to.
Delivery times are estimates and may be influenced by destination, carrier schedules, customs processing, and factors outside our control.
A shipping confirmation email with tracking information will be sent once your order is dispatched.
Every order qualifies—enjoy shopping with absolutely no shipping charges.
For orders shipped outside the United States, please be aware that you, as the customer, are solely responsible for any and all import duties, taxes (such as VAT, GST, or HST), brokerage fees, or other charges levied by your country's customs authorities upon arrival. These fees are not included in the item price or our free shipping offer. We strongly recommend contacting your local customs office to inquire about potential charges before placing an order, especially for higher-value items. Unclaimed parcels refused due to customs charges will be returned to us and are subject to a restocking fee and return shipping costs deducted from any refund.
To ensure the safe receipt of your furniture, we require an adult signature upon delivery for all orders. The carrier will typically make up to three delivery attempts on separate business days. If delivery is unsuccessful after these attempts, the package will be returned to our facility. Reshipment of returned packages will incur additional fees. For security and liability reasons, we cannot ship orders to PO boxes, parcel lockers, or freight forwarding addresses. Please ensure your shipping address is a physical location where someone can accept and sign for the delivery.
Once your order is shipped, you will receive an email notification with a tracking number and a link to monitor your shipment's progress. Our dedicated customer support team is here to assist you with any shipping inquiries. For personalized updates, tracking assistance, or questions about international customs, please contact us at [email protected]. We aim to respond to all inquiries within 1-2 business days.
Please note that our shipping and processing schedules do not include weekends or public holidays. During major holiday periods, such as the year-end holidays, there may be additional processing and carrier delays. We will communicate any known service interruptions on our website, www.crandalof.com. In the rare event of severe weather conditions or events beyond our control that disrupt shipping networks, we will work with our carriers to protect your shipment and resume transit as soon as it is safely possible.
