All transactions on www.crandalof.com are secured and require immediate payment to confirm your order. We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal. Your payment must be fully authorized before we initiate the order fulfillment process. In the uncommon event of a payment authorization failure, we retain the right to cancel the corresponding order. For our international customers, please be aware that your financial institution may apply currency conversion fees, which are beyond our control. Our focus is on crafting the tools that upgrade your workspace, and a confirmed payment is the first step in delivering your premium ergonomic desk or supportive mesh chair.
Following a successful purchase, an automated order confirmation will be sent to the email address you provided. This document is your official receipt and a binding agreement, detailing your selected products, their specifications, the total price, and the shipping destination. We urge you to review this information meticulously upon receipt. As we specialize in engineered furniture designed for comfort and efficiency, ensuring order accuracy is paramount. If you identify any errors in your confirmation email, please notify our customer service team at [email protected] within 24 hours to facilitate a swift correction.
We strive to maintain accurate stock levels of our ergonomic office desks and chairs; however, due to high demand for specific models or colors, items may occasionally become unavailable after your order is placed. Should this occur, we will contact you via email within 48 hours to discuss your options: you may wait for the next production cycle (which can take several weeks for our specially designed furniture) or opt for a full refund. We cannot guarantee the indefinite availability of any particular product configuration. All items are subject to prior sale until your order has been physically packed and handed to the shipping carrier.
To ensure your ergonomic office solution meets our high standards, every order undergoes a careful preparation and quality check process. This typically takes 3-5 business days before shipment. During peak seasons, holidays, or major sales events, this processing time may extend to 5-7 business days. Once shipped, please allow 7-14 business days for domestic delivery and 14-21 business days for international delivery, noting that final delivery times are estimates and can be impacted by carrier logistics and customs procedures. You will receive a shipping notification with tracking details when your order departs our facility. We are not liable for delays incurred once the shipment is in the carrier's possession.
We stand behind the quality of our workspace solutions. If you are not fully satisfied, you may return your item within 21 days of the delivery date for an exchange or store credit. To be eligible, the product must be in its original, saleable condition: unused, unassembled (if applicable), and in the original packaging with all components and manuals. Customized or final sale items are not eligible for return. To initiate a return, please email [email protected] with your order number. Our team will provide instructions and, if eligible, a return authorization. Upon receipt and inspection of the returned item, we will process your store credit or exchange. Please note that return shipping costs are the customer's responsibility, unless the return is due to an error on our part.
All prices listed on www.crandalof.com are in United States Dollars (USD) and include any applicable sales tax for orders shipped within jurisdictions where we are required to collect it. We reserve the right to modify product prices at any time without advance notice due to material cost changes, currency valuation shifts, or supplier pricing adjustments. The price charged for your order will be the price displayed at the time of checkout. Promotional offers cannot be combined unless specifically stated. For orders shipped outside the United States, the customer is solely responsible for all import duties, taxes, and customs clearance fees levied by the destination country.
For questions related to your order, our products, or these Terms of Purchase, our dedicated customer service team is here to help. Please contact us via email at [email protected]. To ensure a prompt and accurate response, kindly include your order number in all correspondence. We aim to respond to all inquiries within 48 hours on business days. Business Address:
