Welcome to www.crandalof.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our platform dedicated to enhancing your work environment through ergonomic furniture, including browsing, purchasing, and engaging with our content. Please read them carefully before making any purchases.
The Site is designed for your personal, non-commercial use to upgrade your workspace with our premium ergonomic solutions. You expressly agree not to: (1) utilize automated systems, including bots, scrapers, or data mining tools, to extract product specifications, pricing, or inventory data, as this compromises the integrity of our curated selection and proprietary design information; (2) engage in the commercial resale or unauthorized distribution of products purchased from our Site, as we maintain quality control and warranty support through direct customer relationships; or (3) interfere with or disrupt the Site's functionality, including attempts to circumvent security measures, manipulate pricing algorithms, or overload our servers. Such violations may result in immediate termination of access and potential legal recourse to protect our intellectual property and business operations.
All content on this Site, including but not limited to product designs, technical schematics, engineering diagrams, high-resolution imagery, detailed descriptions, logos, and instructional materials, is the exclusive intellectual property of www.crandalof.com or its licensors. This encompasses our proprietary ergonomic designs, patented adjustment mechanisms, material innovations, and the distinctive aesthetic of our workspace solutions, all protected under international copyright, trademark, patent, and trade dress laws. Any unauthorized reproduction, modification, distribution, public display, reverse engineering, or creation of derivative works from this content—whether for commercial, competitive analysis, or personal projects—is strictly prohibited without our express prior written authorization.
We strive for meticulous accuracy in presenting our products, including detailed specifications for weight capacity, adjustment ranges, material composition, and assembly requirements. However, due to the technical nature of ergonomic furniture and potential variations in monitor displays affecting color perception, minor discrepancies may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions in product information, pricing, or availability at any time without prior notice. Should such a correction significantly impact a confirmed order, we reserve the discretion to cancel the order and will notify you promptly, issuing a full refund to your original payment method.
To ensure fair access to our specialized products, we may limit the quantity of items purchased per customer, household, or order. We expressly prohibit orders placed for the purpose of resale, drop-shipping, or any other commercial activity. We reserve the right to cancel or refuse any order that exhibits characteristics of such activity, including bulk purchases of single SKUs, orders shipped to freight forwarding addresses, or transactions using suspicious payment methods. Our primary commitment is to serve end-users seeking to genuinely enhance their personal or professional workspace.
Every order is carefully prepared and undergoes a final quality assurance check. Order processing typically takes 3-5 business days (excluding weekends and holidays) before shipment. During peak seasons, promotional events, or new product launches, processing may extend to 5-7 business days. Once shipped, delivery times vary by destination. Domestic shipments may take 5-10 business days, while international shipments can require 15-30 business days, subject to customs clearance procedures which are beyond our control. You will receive a shipment confirmation email with tracking information once your order leaves our fulfillment center. These extended timelines ensure your ergonomic furniture is packaged securely for safe transit.
We stand behind the quality of our ergonomic furniture. You may return most new, unassembled, and unused items in their original packaging within 30 days of delivery for a refund. To initiate a return, please contact our service team at [email protected] within this period. Return shipping costs are the customer's responsibility unless the return is due to our error (e.g., wrong item shipped). Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned item at our warehouse. Due to the size and nature of our products, certain items may be marked as final sale. Exchanges are subject to product availability and may involve additional shipping fees.
Our Site may contain links to third-party websites or resources, such as ergonomic research articles, office design inspiration, or complementary accessory providers. These links are provided for your convenience and informational purposes only. We do not control and are not responsible for the content, accuracy, privacy policies, practices, or security of these external sites. The inclusion of any link does not imply endorsement by www.crandalof.com. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party website. We encourage you to review the terms and privacy policies of any third-party sites you visit.
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WWW.CRANDALOF.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THAT THE USE OF OUR PRODUCTS WILL RESOLVE SPECIFIC HEALTH OR COMFORT ISSUES, AS INDIVIDUAL RESULTS MAY VARY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WWW.CRANDALOF.COM, ITS AFFILIATES, OFFICERS, OR EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE, PRODUCTS, OR THESE TERMS. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use at any time. It is your responsibility to check our Site periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. Significant changes that affect user rights will be communicated via a notice on the Site or via email, where appropriate, with reasonable advance notice. These updates may reflect new product lines, changes in shipping logistics, legal requirements, or enhancements to our service protocols.
For any questions regarding these Terms of Use, please contact us at:
Email: [email protected]
Website: www.crandalof.com
Business Address:
Phone:
We are committed to supporting your journey to a better workspace and will respond to your inquiry as soon as possible.
